Hello, I installed the self hosted software, but when logging in I get this error: An error ocurred in the db_connect() method in utilityFunctions.php (1) It appears to be caused by this error in the config.php file: [09-Nov-2013 18:36:24] PHP Warning: mysql_connect() [function.mysql-connect]: Access denied for user 'assetsco_BTuser'@'localhost' (using password: NO) in /home5/assetsco/public_html/buzztouch/includes/utilityFunctions.php on line 27 Thank you for your help. Bertrand

It seems that you are having issues relating to the database. You need to put your database name, database username and password of that database properly.

Thank you for your help! I did check them and it is correct. Could it be with some special characters in the password? Are there any restrictions?

I dont think so but i am not so sure as well. Which hosting service are you using? Try using the host name in place of the localhost. For eg it can be like- sql6d30a.carrierzone.com. I made these changes directly in my config.php file on my server and then uploaded it. Then followed regular steps on the browser. This solved my problem.

Unless it's a local server, I agree with Sandeep. "localhost" is a default, and for hosted servers is usually not going to work. I use an IP address for mine, other folks can use a qualified domain name (joe.server.com)… it depends on who you're hosting with. If you're running a CMS like Joomla or Wordpress, the db credentials will be 'somewhat' similar, at least enough to understand what they're asking for. Cheers! -- Smug

Hi, If you use strange characters in your password you have to escape them with a '\' Example: If your password is test&12$34 then you should have this in your config.php test\&12\$34 This should help. Best Regards, Danny

Thank you for all the help! I will try this! My hosting service is Bluehost

Thank you Danny, your advice solve my issue!!! I had a $ in my password, added the \ and it worked.

Hi cordonbert, Glad it is solved now!! Best Regards, Danny

@ cordonbert- Nice to know your problem got solved. @Danny- Thanks for this new information about password.

You're more than welcome @Sandeep! Best Regards, Danny

Thank you Danny, your advice solve my issue!!! I had a $ in my password, added the \ and it worked.

Thank you Danny, your advice solve my issue!!! I had a $ in my password, added the \ and it worked.

I wasn't completely aware of that either. Thanks Danny! Cheers! -- Smug