Hi I have installed Buzztouch on a localhost, I created a simple test app and went to download the source code and encountered the following message. Something Went Wrong. The packaging API had trouble downloading this app's icon from the control panel. This only happens when I click on prepare the package for download on Android. The Mac option works perfectly fine. I have gone into the control panel, looked at the source code, located the url for the icon, entered it into a browser and the icon image shows. Any help appreciated. Thanks

Hello, Try uploading the icon to your control panel again. Sometimes things get wonky for one reason or another, and that often takes care of it. Mark

Hi Thanks for replying, I have tried that several times and I have also changed the image as well. It makes no difference, I still get the error message.

Was a Duplicate post

Hi, Can you try to make another (test)app? Follow the same procedure and see if the result is the same Best Regards, Danny

Hi Danny I just created another test app from scratch and it has exactly the same problem.

Hi, Does this give any clues? http://www.buzztouch.com/forum/thread.php?tid=25E171AF0EB1BC56620DF3E&currentPage=1 with only this information it's hard to tell and since you've installed the software on a localhost I can't login to see what's going on. Can you share your JSON data? Maybe this gives us a clue. Best Regards, Danny

Hi I saw that post last night, everything seems fine. The images shows at the url etc and is showing in the control panel. Here is the JSON.. {"BT_appConfig": { "BT_items":[ {"itemId":"EA09B0D6DFCCBE2551C35B265", "itemType":"BT_app", "buzztouchAppId":"EA09B0D6DFCCBE2551C35B265", "buzztouchAPIKey":"C86575E07E2CB54A8FA4ECF", "dataURL":"http://localhost/buzz/api/app/?command=getAppData&appGuid=EA09B0D6DFCCBE2551C35B265&apiKey=C86575E07E2CB54A8FA4ECF&apiSecret=0DA9053B41146884B02B551", "reportToCloudURL":"http://localhost/buzz/api/app/?command=reportToCloud&appGuid=EA09B0D6DFCCBE2551C35B265&apiKey=C86575E07E2CB54A8FA4ECF&apiSecret=0DA9053B41146884B02B551&deviceId=[deviceId]&deviceLatitude=[deviceLatitude]&deviceLongitude=[deviceLongitude]&deviceModel=[deviceModel]&userId=[userId]", "registerForPushURL":"http://localhost/buzz/api/app/?command=registerForPush&appGuid=EA09B0D6DFCCBE2551C35B265&apiKey=C86575E07E2CB54A8FA4ECF&apiSecret=0DA9053B41146884B02B551&deviceId=[deviceId]&deviceLatitude=[deviceLatitude]&deviceLongitude=[deviceLongitude]&deviceModel=[deviceModel]&userId=[userId]", "lastModified":"Mon, 19 Aug 2013 11:15:23 -0700", "lastPublished":"Mon, 19 Aug 2013 11:13:37 -0700", "name":"TEST2", "version":"1.0", "currentMode":"Design", "startLocationUpdates":"0", "promptForPushNotifications":"0", "allowRotation":"largeDevicesOnly", "BT_themes":[ {"itemId":"953C6E30401D660AC703AD5", "itemType":"BT_theme", "backgroundColor":"#FFFFFF"} ], "BT_tabs":[ ], "BT_screens":[ {"itemId":"7D666B39F592EDE9F6D0C11", "itemType":"BT_screen_menuListSimple", "itemNickname":"menu", "navBarTitleText":"menu", "childItems":[ {"itemId":"BA9216CC26767A8E85CB24C", "itemType":"BT_menuItem", "loadScreenWithItemId":"B188C2B6A5E241A2FB0A111","titleText":"Test 1"}, {"itemId":"9F8A54D1DDBA1B1C7B20B2E", "itemType":"BT_menuItem", "loadScreenWithItemId":"52223E4A46D4F234EA59776","titleText":"Test 2"} ]}, {"itemId":"B188C2B6A5E241A2FB0A111", "itemType":"BT_screen_customHTML", "itemNickname":"Test 1", "navBarTitleText":"Test 1", "dataURL":"http://localhost/buzz/files/applications/EA09B0D6DFCCBE2551C35B265/documents/customHTML_B188C2B6A5E241A2FB0A111.html"}, {"itemId":"52223E4A46D4F234EA59776", "itemType":"BT_screen_customHTML", "itemNickname":"Test 2", "navBarTitleText":"Test 2", "dataURL":"http://localhost/buzz/files/applications/EA09B0D6DFCCBE2551C35B265/documents/customHTML_52223E4A46D4F234EA59776.html"} ] } ] }}

Hi, In your config.php you can find this line: define("APP_ERROR_REPORTING", "0"); Please change it to this and save it: define("APP_ERROR_REPORTING", "1"); Now try again to download the source code package and if there is an error please post the exact error here. Best Regards, Danny

Hi I did that and the same thing happened, Where do I find the error that you need? All I see is the : Something Went Wrong. The packaging API had trouble downloading this app's icon from the control panel. Cheers

Hi, Did you use the same icon as before? What if you enter this url in your browser: http://localhost/buzz/bt_v15/bt_app/bt_appDownload_AJAX.php?appGuid=EA29C5704BDD63C1414012503&whatPlatform=ANDROID It's really hard to find where this goes wrong. Don't you have a server to test everything out? If this is the case it would be easier for others to help in case of trouble. Best Regards, Danny

Hi Yes, I used the same icon. When I entered that url, I got - Unauthorized request No, I don't have a server. Thanks

Hi, sorry for the wrong url. This is the right one: localhost/buzz/bt_v15/bt_app/bt_appDownload_AJAX.php?appGuid=EA09B0D6DFCCBE2551C35B265&whatPlatform=ANDROID Please try to use a different image for your icon too! Best Regards, Danny

Hi Danny I used a different image and got the same error. When I entered the url that you gave me, I got the following. {"result":{"status":"error", "message":" The packaging API had trouble downloading this app's icon from the control panel."}}

What does the source code show for the page at the 'Application Home' link, per that other thread?

Hi, Thanks Chris for jumping in. I'm a bit out of possible causes (without actually seeing and testing things). and what is the output of this url: localhost/buzz/bt_v15/bt_app/bt_appDownload_AJAX.php?appGuid=EA09B0D6DFCCBE2551C35B265&whatPlatform=IOS Best Regards, Danny

Hi Chris Its.. <div id="iconImage" class="iconImage" style="background:url('http://localhost/buzz/files/applications/EA09B0D6DFCCBE2551C35B265/images/B72BEBDA21514BCCA79951E_icon.jpg');background-position:50% 50%;background-repeat:no-repeat;">

Hi Danny The latest url that you gave me shows the following {"result":{"status":"success", "message":"The project was packaged successfully."}}

Ah - so that's your problem. The url shows localhost, rather than the domain for your website. The self-hosted software sends some data, including the url to your app's icon image, to buzztouch.com when preparing a source code download. Since your url isn't valid, it returns the error. I would double check your config.php file on the root directory of your self-hosted setup. There's probably an error there.

Hi Chris I'm not sure I am with you here... I haven't got a domain for a website, everything has been set up local. I am able to prepare and download the app for Mac. It's just the Android version that has the problem. If I paste the following url from the page source into my browser, I see the image (icon) http://localhost/buzz/files/applications/EA09B0D6DFCCBE2551C35B265/images/B72BEBDA21514BCCA79951E_icon.jpg Is there something specific in the config file that I need to look for and possibly change.

My guess is you need to have a website to make it work. Not sure why it works with iOS and not Android, but the URL to the image definitely gets passed to Buzztouch.com in preparing the package. There must be something different in the way Buzztouch prepares the package for Android that requires a valid image url to be sent. David would need to offer some explanation here to know more.

Hi, I think Chris is on the right track here. Didn't realize the domainname, that is needed for the self hosted software to work. BTW there are a lot of cheap (and free hosting solutions). Do a search on this forum and you'll find a couple of threads about this. Best Regards, Danny

Hi, Thanks for your replies.. So, Buzztouch can't be used on a localhost and requires web hosting, is this correct?

That is my understanding.

Ok, Thanks very much for your help.