Discussion Forums  >  App Store Approvals, Thank You's

Replies: 12    Views: 139

Paul Rogers
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03/02/13 05:33 PM (12 years ago)

Google Play Marketplace Change!

How long have gplay had the right to reply to all feedback! Only noticed it yesterday. I'm posting now because I replied to a two star feedback yesterday, explained some things, and the user's just changed it to five stars! Brilliant move by google play! (don't say that too often..).
 
MacApple
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03/02/13 05:37 PM (12 years ago)
Nice one, good info. That is a move that I doubt anyone saw coming, good times. Hated the fact we could't explain things to people, be sweet if Apple followed suit.
 
Paul Rogers
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03/02/13 05:42 PM (12 years ago)
Never even thought about thinking about seeing that one coming Mac, great move.
 
MacApple
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03/02/13 05:44 PM (12 years ago)
Only seems fair, yeah?
 
Paul Rogers
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03/02/13 05:51 PM (12 years ago)
Yes it does, which is why I never expected it of gplay..
 
MacApple
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03/02/13 05:54 PM (12 years ago)
You have a DM.
 
mutzy
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03/02/13 06:53 PM (12 years ago)
How did you do this? I looked at my app on google play and in the android developer console and I don't see where I can respond to user comments.
 
Sukera
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03/02/13 08:10 PM (12 years ago)
I'm with mutzy, I had a bad review saying the app wouldn't load properly on his device, I wanted to respond but don't where I can
 
Rishav
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03/02/13 11:55 PM (12 years ago)
Just got some 1-2stars converted to 5stars by solving the user's issues..thanks for informing us about this great update..
 
Frogman
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03/03/13 03:04 AM (12 years ago)
Thanks for the info! Need to see how to reply, anyway good hint. Cheers, Frogman
 
Paul Rogers
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03/03/13 07:53 AM (12 years ago)
@mutzy, @Sukera & @Frogman. I'm using the old developer console, I haven't taken a look at the new console yet. So in the old console just click on the 'comments' link next to your app, then under every comment is a link - "Reply to this review". @Rishav - Great stuff! If we can only get a handful of users to change their ratings it'll be worth doing.
 
mutzy
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03/03/13 08:01 PM (12 years ago)
I went back and used the old developer console and clicked on the comments link next to my app. there is no "reply to this review" listed under each review. Weird.
 
Arubaman
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03/03/13 11:41 PM (12 years ago)
Yep not sure its rolled out to everyone, I dont have it either.
 

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