Hi there - I am slowly bumbling along and now have my first app onto my iPhone having signed up for the Developer Programme. Everything seems to be working as on the simulator but the 'phone us' section still does not work when live on my phone. Is this an issue of it still being at the development stage or have I made an error somewhere? Thanks.

Hi @fratony, What exactly do you mean by "not working?" Does it not load at all? Does it not call the correct number? What sort of failure are you experiencing? One thing that's helpful is when you compile it for our phone, keep it attached to your Mac, and see what shows up in the debug console in Xcode when you try to launch that screen. As long as the phone is still attached, debug info gets written. Mark

Ok - when I press the menu item I get a blue pop up box with "~ error ~" - it never opens the next screen.

OK, this is where we'd need debug data from the debug console. It should say why the error popped up, and what's preventing the screen from loading. Do you have all the correct items configured for that screen in the control panel? Mark

Dupe posts everywhere - apologies, just refreshing the thread to read replies and it keeps re-posting. I think everything is configured correctly - I have the phone number to call and have it set to 'does not require a login'. I don't get any errors when I run the simulator but obviously the phone doesn't work on simulator.

Not sure this is what you asking for, but this is what seems to come up when I try it in simulator... BT_viewControllerManager: the parent screen nickname: "Home Screen Menu" itemId: 5BEDBEE20CFB404F73278E8 itemType: BT_screen_menuListSimple 2012-10-23 18:58:52.875 bpsios[47150:c07] BT_viewControllerManager: the menu/button tapped is itemId: D6F2F5A3D66787A241219B7 2012-10-23 18:58:52.875 bpsios[47150:c07] BT_viewControllerManager: the screen to load is nickname: "Phone us" itemId: C19EEA79250F704D822E2F0 itemType: BT_placeCall 2012-10-23 18:58:52.876 bpsios[47150:c07] BT_viewControllerManager: placeCallWithScreenData nickname: "Phone us" itemId: C19EEA79250F704D822E2F0 itemType: BT_placeCall 2012-10-23 18:58:52.876 bpsios[47150:c07] APPIRATER NOTE: not supported on the iOS simulator.

Hi, So this shows that it's working on the simulator just fine. Now, if you connect your phone to your Mac, and instead of building for the simulator, build for a device (I'm assuming you know how to do that, since you have it on your phone), when it's built and running, if you tap on the phone, it'll show debug info for the phone in the console. You do have to keep it connected to make that work. Mark

Ok - just tried doing that. I have the app on the phone and the phone connected to the Mac with Xcode but when I activate the app on the phone nothing happens on Xcode (at least, not in the same place I got the info pasted above when I ran the simulator). All the other menu items work just as expected on the iPhone. Can you clarify exactly what I should go too on Xcode from the menu to see this?

So, you know how you hit the little triangle button in the upper left corner of Xcode to start the app running in the Simulator? Instead of doing that for the simulator, select a device instead from the target (same list as iPhone simulator, iPad simulator, etc), and run the app. That will cause it to build and launch on your phone, at which point you can do the taps and other interactions, and the debug info will show up. The key here is that you start running the app from Xcode..not the phone itself. Mark

Ok - how about this... 2012-10-23 20:21:28.200 bpsios[4384:907] BT_application: initializing buzztouch application 2012-10-23 20:21:28.209 bpsios[4384:907] BT_device: INIT 2012-10-23 20:21:28.217 bpsios[4384:907] BT_device: Unique UUID exists. 2012-10-23 20:21:28.222 bpsios[4384:907] BT_device: This device is NOT an iPad. 2012-10-23 20:21:28.226 bpsios[4384:907] BT_device: This device can make phone calls 2012-10-23 20:21:28.252 bpsios[4384:907] BT_device: This device can send emails 2012-10-23 20:21:28.261 bpsios[4384:907] BT_device: This device can send SMS 2012-10-23 20:21:28.266 bpsios[4384:907] BT_device: This device can report it's location 2012-10-23 20:21:28.271 bpsios[4384:907] BT_device: This device can take still pictures 2012-10-23 20:21:28.274 bpsios[4384:907] BT_device: This device can take videos 2012-10-23 20:21:28.277 bpsios[4384:907] BT_user: INIT 2012-10-23 20:21:28.282 bpsios[4384:907] BT_networkState: INIT 2012-10-23 20:21:28.309 bpsios[4384:907] BT_networkState: Monitoring Connection: WiFi Not Available 2012-10-23 20:21:28.320 bpsios[4384:907] BT_networkState: Monitoring Connection: WiFi Available 2012-10-23 20:21:28.334 bpsios[4384:907] BT_networkState: Monitoring Connection: WiFi Available 2012-10-23 20:21:28.351 bpsios[4384:422f] bpsios_appDelegate: initAudioPlayer in background thread 2012-10-23 20:21:28.353 bpsios[4384:422f] BT_audioPlayer: INIT (preparing it for possible background audio) 2012-10-23 20:21:28.370 bpsios[4384:4903] bpsios_appDelegate: loadSoundEffects SOUNDS NOT LOADING. SEE appDelegete.m, line 846 2012-10-23 20:21:28.414 bpsios[4384:907] bpsios_appDelegate: refreshAppData 2012-10-23 20:21:28.430 bpsios[4384:907] BT_fileManager: File does exist in cached directory: cachedAppConfig.txt 2012-10-23 20:21:28.434 bpsios[4384:907] BT_fileManager: readTextFileFromCacheWithEncoding: cachedAppConfig.txt encoding: -1 2012-10-23 20:21:28.444 bpsios[4384:907] bpsios_appDelegate: Parsing configuration data from application cache. 2012-10-23 20:21:28.449 bpsios[4384:907] BT_application: validateApplicationData 2012-10-23 20:21:28.474 bpsios[4384:907] BT_application: The application data appears to be valid. 2012-10-23 20:21:28.479 bpsios[4384:907] bpsios_appDelegate: configureEnvironmentUsingAppData 2012-10-23 20:21:28.482 bpsios[4384:907] BT_audioPlayer: stopAudio 2012-10-23 20:21:28.491 bpsios[4384:907] BT_application: parseJSONData: parsing application data 2012-10-23 20:21:28.505 bpsios[4384:907] BT_application: parsing themes, count: 1 2012-10-23 20:21:28.508 bpsios[4384:907] BT_application: parsing tabs, count: 0 2012-10-23 20:21:28.510 bpsios[4384:907] BT_application: parsing screens, count: 10 2012-10-23 20:21:28.512 bpsios[4384:907] BT_application: buildInterface app interface 2012-10-23 20:21:28.513 bpsios[4384:907] BT_application: building a single navigation controller app 2012-10-23 20:21:28.517 bpsios[4384:907] BT_viewControllerManager: initViewControllerForScreen nickname: "Home Screen Menu" itemId: 5BEDBEE20CFB404F73278E8 type: BT_screen_menuListSimple 2012-10-23 20:21:28.519 bpsios[4384:907] BT_screen_menuListSimple: INIT 2012-10-23 20:21:28.524 bpsios[4384:907] BT_screen_menuListSimple: viewDidLoad 2012-10-23 20:21:28.528 bpsios[4384:907] BT_viewUtilities: getTableViewForScreen with nickname: "Home Screen Menu" and itemId: 5BEDBEE20CFB404F73278E8 and type: BT_screen_menuListSimple 2012-10-23 20:21:28.536 bpsios[4384:907] BT_rotatingNavController: pushViewController 2012-10-23 20:21:28.538 bpsios[4384:907] BT_rotatingNavController: pushViewController for screen: 5BEDBEE20CFB404F73278E8 2012-10-23 20:21:28.546 bpsios[4384:907] BT_application: This app does not use a splash screen 2012-10-23 20:21:28.548 bpsios[4384:907] BT_application: App has "Start Location Updates" set to "No". App is NOT starting the location monitor. 2012-10-23 20:21:28.550 bpsios[4384:907] BT_background_view: INIT 2012-10-23 20:21:28.568 bpsios[4384:907] BT_fileManager: File does exist in Xcode bundle: blank.png 2012-10-23 20:21:28.573 bpsios[4384:907] BT_background_view: Image for background view exists in Xcode bundle - not downloading. 2012-10-23 20:21:28.582 bpsios[4384:907] BT_background_view: setImage 2012-10-23 20:21:28.589 bpsios[4384:907] bpsios_appDelegate: supportedInterfaceOrientationsForWindow 2012-10-23 20:21:28.596 bpsios[4384:907] bpsios_appDelegate: supportedInterfaceOrientationsForWindow 2012-10-23 20:21:28.609 bpsios[4384:907] bpsios_appDelegate: supportedInterfaceOrientationsForWindow 2012-10-23 20:21:28.613 bpsios[4384:907] bpsios_appDelegate: supportedInterfaceOrientationsForWindow 2012-10-23 20:21:28.619 bpsios[4384:907] BT_screen_menuListSimple: viewWillAppear 2012-10-23 20:21:28.621 bpsios[4384:907] BT_viewUtilities: configureBackgroundAndNavBar for screen with nickname: "Home Screen Menu" and itemId: 5BEDBEE20CFB404F73278E8 and type: BT_screen_menuListSimple 2012-10-23 20:21:28.645 bpsios[4384:907] BT_fileManager: File does exist in Xcode bundle: BPSbg01.png 2012-10-23 20:21:28.647 bpsios[4384:907] BT_background_view: Image for background view exists in Xcode bundle - not downloading. 2012-10-23 20:21:28.653 bpsios[4384:907] BT_background_view: setImage 2012-10-23 20:21:28.663 bpsios[4384:907] bpsios_appDelegate: supportedInterfaceOrientationsForWindow 2012-10-23 20:21:28.671 bpsios[4384:907] bpsios_appDelegate: supportedInterfaceOrientationsForWindow 2012-10-23 20:21:28.675 bpsios[4384:907] bpsios_appDelegate: supportedInterfaceOrientationsForWindow 2012-10-23 20:21:28.680 bpsios[4384:907] bpsios_appDelegate: supportedInterfaceOrientationsForWindow 2012-10-23 20:21:28.684 bpsios[4384:907] bpsios_appDelegate: hideProgress 2012-10-23 20:21:28.687 bpsios[4384:907] bpsios_appDelegate: applicationDidBecomeActive 2012-10-23 20:21:28.692 bpsios[4384:907] bpsios_appDelegate: reportToCloud 2012-10-23 20:21:28.696 bpsios[4384:907] BT_strings: mergeBTVariablesInString (after merge): http://www.buzztouch.com/api/app/?command=reportToCloud&appGuid=JA6FFCFD4DD4C03A147BF26AF&apiKey=F4E86561B6D8681089DAF11&apiSecret=48DE8187C3BD641AB897F56&deviceId=841DC1D5-077E-4C19-874D-8AAF81C76B4C&deviceLatitude=0&deviceLongitude=0&deviceModel=iPhone&userId= 2012-10-23 20:21:28.701 bpsios[4384:907] bpsios_appDelegate: reporting to cloud at : http://www.buzztouch.com/api/app/?command=reportToCloud&appGuid=JA6FFCFD4DD4C03A147BF26AF&apiKey=F4E86561B6D8681089DAF11&apiSecret=48DE8187C3BD641AB897F56&deviceId=[deviceId]&deviceLatitude=[deviceLatitude]&deviceLongitude=[deviceLongitude]&deviceModel=[deviceModel]&userId=[userId] 2012-10-23 20:21:28.875 bpsios[4384:907] bpsios_appDelegate: supportedInterfaceOrientationsForWindow 2012-10-23 20:21:28.935 bpsios[4384:907] BT_networkState: Monitoring Connection: WiFi Not Available 2012-10-23 20:21:28.941 bpsios[4384:907] BT_screen_menuListSimple: loadData 2012-10-23 20:21:28.952 bpsios[4384:907] BT_screen_menuListSimple: using menu items from the screens configuration data. 2012-10-23 20:21:28.960 bpsios[4384:907] BT_screen_menuListSimple: layoutScreen 2012-10-23 20:21:29.417 bpsios[4384:907] bpsios_appDelegate: lastModified (value on server): Tue, 23 Oct 2012 17:06:08 -0700 2012-10-23 20:21:29.424 bpsios[4384:907] BT_fileManager: File does exist in cached directory: appModified.txt 2012-10-23 20:21:29.502 bpsios[4384:907] BT_fileManager: readTextFileFromCacheWithEncoding: appModified.txt encoding: -1 2012-10-23 20:21:29.507 bpsios[4384:907] bpsios_appDelegate: previousModified (value on device): Tue, 23 Oct 2012 17:06:08 -0700 2012-10-23 20:21:29.518 bpsios[4384:907] BT_fileManager: saveTextFileToCacheWithEncoding: appModified.txt encodingFlag: -1 2012-10-23 20:21:29.551 bpsios[4384:907] bpsios_appDelegate: reportToCloud 2012-10-23 20:21:29.555 bpsios[4384:907] BT_strings: mergeBTVariablesInString (after merge): http://www.buzztouch.com/api/app/?command=reportToCloud&appGuid=JA6FFCFD4DD4C03A147BF26AF&apiKey=F4E86561B6D8681089DAF11&apiSecret=48DE8187C3BD641AB897F56&deviceId=841DC1D5-077E-4C19-874D-8AAF81C76B4C&deviceLatitude=0&deviceLongitude=0&deviceModel=iPhone&userId= 2012-10-23 20:21:29.565 bpsios[4384:907] bpsios_appDelegate: reporting to cloud at : http://www.buzztouch.com/api/app/?command=reportToCloud&appGuid=JA6FFCFD4DD4C03A147BF26AF&apiKey=F4E86561B6D8681089DAF11&apiSecret=48DE8187C3BD641AB897F56&deviceId=[deviceId]&deviceLatitude=[deviceLatitude]&deviceLongitude=[deviceLongitude]&deviceModel=[deviceModel]&userId=[userId] 2012-10-23 20:21:30.054 bpsios[4384:907] bpsios_appDelegate: lastModified (value on server): Tue, 23 Oct 2012 17:06:08 -0700 2012-10-23 20:21:30.057 bpsios[4384:907] BT_fileManager: File does exist in cached directory: appModified.txt 2012-10-23 20:21:30.059 bpsios[4384:907] BT_fileManager: readTextFileFromCacheWithEncoding: appModified.txt encoding: -1 2012-10-23 20:21:30.062 bpsios[4384:907] bpsios_appDelegate: previousModified (value on device): Tue, 23 Oct 2012 17:06:08 -0700 2012-10-23 20:21:30.064 bpsios[4384:907] BT_fileManager: saveTextFileToCacheWithEncoding: appModified.txt encodingFlag: -1 2012-10-23 20:21:35.270 bpsios[4384:907] BT_screen_menuListSimple: didSelectRowAtIndexPath: Selected Row: 5 2012-10-23 20:21:35.272 bpsios[4384:907] BT_application: getScreenDataByItemId C19EEA79250F704D822E2F0 2012-10-23 20:21:35.274 bpsios[4384:907] BT_application: screenType is BT_placeCall for screen with nickname: "Phone us" and itemId: C19EEA79250F704D822E2F0 2012-10-23 20:21:35.276 bpsios[4384:907] BT_viewControllerManager: handleTapToLoadScreen 2012-10-23 20:21:35.277 bpsios[4384:907] BT_viewControllerManager: the parent screen nickname: "Home Screen Menu" itemId: 5BEDBEE20CFB404F73278E8 itemType: BT_screen_menuListSimple 2012-10-23 20:21:35.279 bpsios[4384:907] BT_viewControllerManager: the menu/button tapped is itemId: D6F2F5A3D66787A241219B7 2012-10-23 20:21:35.280 bpsios[4384:907] BT_viewControllerManager: the screen to load is nickname: "Phone us" itemId: C19EEA79250F704D822E2F0 itemType: BT_placeCall 2012-10-23 20:21:35.285 bpsios[4384:907] BT_viewControllerManager: placeCallWithScreenData nickname: "Phone us" itemId: C19EEA79250F704D822E2F0 itemType: BT_placeCall 2012-10-23 20:21:35.287 bpsios[4384:907] BT_viewControllerManager: launching dialer: tel:01934 427130

Yep, that's what I was looking for. Unfortunately, I don't see an error there. Does anything of interest come after the last line you have pasted, where it launches the dialer? Also, what iOS version do you have running on your phone? I'm also wondering what would happen if you used a US type number like 888-888-8888? Just curious if it makes a difference. Mark

No - the last line I posted is where it just stops. I have iOS 6 on the iPhone. But... Putting a US number works! I just tried a UK number again but with the international prefix +44 but that goes straight back to the "error" message too. So... I wonder if anyone has managed to do this with a UK/non-US phone number? I have to leave now but will be back briefly in the morning UK time then away on other business for a couple of days. Would be very interested if anyone has any suggestions though. Thanks for all your help. Tony

Hi, What if you change the number from: 01934 427130 to 00441934427130 Best Regards, Danny

It works for me like this: +44-1934-427130

Brilliant - that's cracked it - both 00441934427130 & +44-1934-427130 work for me but not the versions I had before with spaces in them (even with the international prefix). I really appreciate all your help with this - thanks!

Excellent! Good to know, and good information to file away for future reference! Mark

Brilliant - that's cracked it - both 00441934427130 & +44-1934-427130 work for me but not the versions I had before with spaces in them (even with the international prefix). I really appreciate all your help with this - thanks!