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kmobile
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09/04/12 05:19 PM (13 years ago)

Menu with image plugin problem

Hi all, I just bought the menu with image plugin by SusanMetoxen and thought I'd give it a try in an app, but when I go to the screen manager and click on it to adjust the properties it says; An error ocurred in the fnDbGetResult() method in utilityFunctions.php (4) Oops, an error occurred trying to access a resource. Has anybody else had this problem? Is there a solution out there? Thanks all, Khalid
 
Susan Metoxen
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09/04/12 08:55 PM (13 years ago)
Hi, Khalid! I haven't run into this before. Let me see what I can find out. Thank you for reporting it! Are you self hosting or working on Buzztouch?
 
Susan Metoxen
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09/04/12 09:02 PM (13 years ago)
Hi, Khalid. It sounds like it is a self-hosting problem that could be caused by a lack of resources. Here is something that David wrote on a similar case. Let me know if this helps. http://www.rxpublishing.com/BT-server/files/applications/EAB37A73181C8C01479170A6A/images/Screen%20Shot%202012-09-02%20at%208.24.40%20PM.png
 
David @ buzztouch
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09/05/12 12:22 AM (13 years ago)
Hi guys...NOT the problem illustrated in @SusanMetoxen's image. This is for SURE, 100%, a problem with the fnDbGetResult() method. This is a database method so the issue is not the iOS or Android files. It's going to be with a .php file. Because the trouble is not occurring on buzztouch.com panels, and because this is the first time I've seen it, I'm not sure what it could be. But...it's always findable and fixable. @kmobile: Can you list as closely as possible the exact steps you take to produce this message. I'll use your clues to help diagnose, fix, update this plugin. @SusanMetoxen and I should have no trouble figuring it out.
 
kmobile
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09/05/12 12:29 PM (13 years ago)
I am working off of Buzztouch @SusanMetoxen and @David. I purchased the plugin, then thought I would give it a spin, so I went into a practice app that I have, deleted a simple menu list and added the menu with image. The menu with image screen is one of the buttons in the menu with buttons home screen I created. When I click on the menu with image screen instead of getting the list of settings such as nickname, background colour, etc., all it says is An error ocurred in the fnDbGetResult() method in utilityFunctions.php (4) Oops, an error occurred trying to access a resource. Also, I am not sure if this makes a difference at all, but I am using a windows 7 pc with an AMD phenom processor. Thanks, Khalid
 
Susan Metoxen
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09/05/12 12:59 PM (13 years ago)
Thank you Khalid! Just did exactly the same thing on the buzztouch website and had the same problem. Now we just need to fix it. Thank you for your patience! P.S. Just tried it on my own server (self-hosted) and I did not have the same problem.
 
Susan Metoxen
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09/05/12 01:24 PM (13 years ago)
David, I sent you a screen shot in email.
 
kmobile
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09/05/12 04:50 PM (13 years ago)
No worries, I'm sure with all the bright minds we got here, it'll be resolved in no time. Love the quick response. Good luck!
 
Susan Metoxen
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09/05/12 09:58 PM (13 years ago)
This issue is now repaired, thanks to David. Let me know if you have any issues with the plugins. I am also collecting ideas for enhancements, and would love to hear your ideas.
 
kmobile
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09/06/12 08:05 AM (13 years ago)
Awesome! That was speedy. Thank you and David a ton. And I would definitely love to share my ideas for enhancements. Time to play! Khalid
 

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