hello everybody.i'm coming from another platform,but i have signed with buzztouch several months ago.i used my id and password some days ago,and at the top left i see that my account offers 50 apps,and not 3 as for new accounts. i changed some infos about my account(mail,password..)logged then from another computer and i see that i can have only 3 apps and 30 screens... the computer that showed 50 apps intead of 3 in in hybernation mode.if i turn it on i still see the 50 apps for my account.if i log with a different pc i see the 3... i'm going mad...and i don't even see the apps already created with the first pc.please help me

@pinin0: Could it be that you have two different accounts and logged in using a different email address? If you've upgraded your account to one of the other account types (Aspiring Developer, Developer, Self Hosted) you'll see this information in your control panel. Hybernation mode: It's generally not a good idea to stay "logged in" for long periods of time while a computer sits idle. I have no idea if this is related or not. But, I would use the logout button, then log back in - see what your account limitations read. If you're a FREE account it should show 3 apps as the maximum allowed.

Hi,thank you for the very quick reply.i left the pc in hybernation mode just to try to understand what happened.i think that if i log out i lose the info,i Will do a screenshot...i didn't upgrade but the account is old,probably 2010... I like the idea to have a lImit to 50 And not to 3:) Can i post it here?

Look at your avatar, reads April 2012 registration. Are you sure it's not a different login? Can you post what here. I'm confused -:)

I'd take a screenshot of my account details,where i see at the top right the 50 apps limitation.

Ah, yup, screeshot the ENTIRE screen and send it to david 'at' buzztouch.com I'll get a look :-)

ok,mail sent,please let me know

hi david,did you receive my mail?

@pinin0: Nope, haven't seen an email from you?

sent again...

Just got it. As I expected, and as I suspected in the previous post, you have two accounts. Reasons like this are exactly why we don't allow duplicate accounts - it confuses everyone, us and you. Both of your buzztouch.com account use the same name, and "nearly" the same screen name. You're using two different email addresses and have two different control panels. When you login using the email address that ends in [email protected] you're allowed up to 50 apps. This is the account we upgraded for free when we announced new account limitations early this year. This is the account you sent screen shots of. When you login using the email address that ends in [email protected] you're allowed up to 3 apps, like all the other "free" accounts created after we announced the new account limitations earlier this year. This is the account you're logged into while posting in this thread. This is why the registration date shows Apr 5, 2012 under your avatar in this thread. You have two choices: You can login using the "old" account that allows more apps. Or, you can login with the new account that allows 3. We can't upgrade your newly created account to Developer, only you can do this (using the account upgrade process). In either case, you'll need to decide which account you're going to use and cancel the other one. The "cancel account" option is listed in your control panel. After deciding which account you want to cancel, login and use the cancel option. When you do this the apps in that control panel will go away. Glad to figure this out for you :-)

i'd love this choice:'You can login using the "old" account that allows more apps.' but if i log from a different pc,not the one in hybernation mode,i don't find my account with this id and tese apps

Hmm... so what happens when you use the RIGHT email address and password for the Developer account? You're not logging in with the [email protected] The [email protected] is the email address you need to login with to see the "old account" Between the two of use, we'll figure this out!

i try to log to my gmail buzztouch account from another pc,i had to reset the password.i don't find the app i have created with it ad i have only 3 app limit. i go back in the hybernation mode pc,i still see the 50 apps limit and the 6 built apps,i have no way to change the password because it says that the current one is wrong(not true because i just generated a new one and is working from another pc) i don't want to log out,i think i will loose it forever...

any idea how to log in the 50 apps account from a different pc? Reading the forum i see that other users have this kind of account And they use normally

I've explained this several time. It't not hard to understand. If you "don't find the app you created" then you created it while logged into the wrong account. "I go back to the hybernation mode pc, I still see the 50 apps limit and the 6 built apps, I have no way to change the password because it say it is wrong (not true because I just generated a new one). The one you generated was NOT for the account associated with this email. It sounds to me like you DON'T KNOW THE PASSWORD for the account with the 50 apps. Limit. OK, use the password reset screen on the login page. "i don't want to log out,i think i will loose it forever" You won't loose anything forever if you are the owner of both of these email addresses. Visit the login page, click "Reset password" - enter the EMAIL ADDRESS FOR THE ACCOUNT THAT HAS A 50 APP LIMIT. I'm in caps to be clear, no to yell :-)

I understod ,but i explained bad. I reset the password for this account I receive the New password at the related mail address I use the New password to login I see an account with 3 apps limit I go back to the hybernated pc,turn it on.reload the page withou the need to login And i see the 50 apps limit an the 6 built apps Thanks for helping me

Done... I did it from iphone And it worked,password resetted,changed And saved a New one. Thank you David