Discussion Forums  >  Images, Documents, File Locations

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05/19/12 11:11 AM (13 years ago)

App Approved In App Store Images Not Displaying in App only Questions Marks

Hi Huge plea for help here. My new app was approved and is on the App Store: http://itunes.apple.com/us/app/cottage./id526937958?mt=8&ign-mpt=uo%3D4 Here's my problem. Before I archived and uploaded the app to Apple I moved most of the images to my server and changed the image information from a file name to a File URL name and it tested perfectly on my iPhone during testing prior to archiving and uploading. Now all of my menu art and header images are being replaced by question marks. Is there anything I can do short of recompiling and resubmitting to Apple? At a loss as to what to do... Cheryl
 
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05/19/12 11:12 AM (13 years ago)
Sorry, forgot to add I created this in BT v1.5
 
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05/19/12 11:21 AM (13 years ago)
Did you update your config.txt file in Xcode to correspond with the Buzztouch config prior to submitting?
 
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05/19/12 11:22 AM (13 years ago)
You can submit an update and just pull the app from app store right now, change the release date.
 
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05/19/12 11:27 AM (13 years ago)
Hi- I think I'm confused! I built the app via the control panel, then archived it and submitted it. All the changes were done prior to submitting to the app store.
 
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05/19/12 11:29 AM (13 years ago)
Yeah, but you should always update the config prior to submission.
 
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05/19/12 11:30 AM (13 years ago)
Oh my. So how do I do that again... (so embarrassed)
 
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05/19/12 11:32 AM (13 years ago)
Don't be silly, we've all done it. Go into your BT control panel and navigate to project config data. Copy this data. Go into Xcode and open your config.txt file and paste in the latest BT config data. Clean, build, submit!
 
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05/19/12 11:40 AM (13 years ago)
Thank you. So, for the submit process, do I follow as if submitting as new, and will it involve another week for the approval process for the update?
 
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05/19/12 11:59 AM (13 years ago)
More or less. You'll have to submit as an update, v1.1 type thing. Log into iTunes connect and go to your app you'll see the options for submitting an update.
 
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05/19/12 12:02 PM (13 years ago)
Thank you so much. Thanks to you, every hair in my head is still intact :)
 
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05/19/12 12:03 PM (13 years ago)
Happy days! I'm off to watch the soccer now, shout back if you get stuck but you've got it.
 
Susan Metoxen
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05/19/12 09:47 PM (13 years ago)
Just downloaded it. Once I hit refresh everything was there. Nice work on this....a great help to vacationers.
 
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05/20/12 12:19 AM (13 years ago)
Thanks Susan. I've been working all day to restore the images. I figured out what I did wrong and will elaborate on that in a day or so! I've quickly learned the difference between "move to trash" or "remove reference" !!! Long story short, I uploaded image file names to my server that did not contain images. Thanks too for your kind words about the app. In another day or so all the images should be in there! Cheryl
 

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