Discussion Forums  >  BT.com Website, Account Questions

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vagabond
I hate code!
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03/09/12 08:24 AM (13 years ago)

Incorrect account

When I login (using my newly generated password) my account comes up as someone elses here in Thailand by the name of Derek Czap. It's only until I click the button to create a new topic in the forums, does my account click over into my name. Very unusual as it gives me complete access to someone elses apps and private information. My account name is vagabond
 
D_Rock
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03/09/12 08:45 AM (13 years ago)
hmmm. thats no good. thats my account.
 
vagabond
I hate code!
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03/09/12 08:58 AM (13 years ago)
Derek,this is being typed from within your login! I am also in Thailand and think that may be part of the problem??? In any case, I won't be touching anything of yours but I would like MY ACCOUNT access back!
 
vagabond
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03/09/12 09:01 AM (13 years ago)
Sorry, did a screen refresh and the same comment appeared twice.
 
Stephen Mercurio
buzztouch Evangelist
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03/09/12 11:09 AM (13 years ago)
Thanks for the heads up. I would suggest you both log out and try logging in again. We are looking into this issue as we speak. First time we have heard of such an issue.
 
Stephen Mercurio
buzztouch Evangelist
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03/09/12 12:12 PM (13 years ago)
Hey guys. Please reset your passwords and log out. Check your email and log back in. Thanks
 
vagabond
I hate code!
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03/09/12 06:07 PM (13 years ago)
Hi Stephen, when logging in under my e-mail address the account of the other person ( Derek Czap ) is still opening. Problem is still there. (and yes, I changed the password AGAIN, now the second time) Just so you understand: I log in using my e-mail and password, the Derek Czap account page opens. I then click the forums tab and it's still Dereks account. When I click to post, the account switches to my account. But it's not usable in the current state as I seem to go back and forth between his account and mine, depending on which item I click on. BIZARRE!
 
D_Rock
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03/09/12 07:21 PM (13 years ago)
yeah. I have changed my password and logged out also. lol. That seems pretty goofy.
 
D_Rock
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03/11/12 03:26 AM (13 years ago)
So I am wondering if this issue has been fixed? Are you still stuck between my account and yours?
 
vagabond
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03/11/12 03:53 AM (13 years ago)
It appears to be okay... If there is a problem again I will notify you immediately. Good luck with your apps!
 
vagabond
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03/11/12 04:11 AM (13 years ago)
It appears to be okay... If there is a problem again I will notify you immediately. Good luck with your apps!
 
D_Rock
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03/11/12 07:54 AM (13 years ago)
thank you. same to you. :)
 

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