When I run the app, it runs fine until I refresh the data. I get a There was a problem downloading some data. Check your internet connection and try again. My internet connection is fine - but I can't update my app from buzztouch. XCode shows this: warning: Unable to read symbols for /Developer/Platforms/iPhoneOS.platform/DeviceSupport/4.2.7 (8E303)/Symbols/usr/lib/info/dns.so (file not found). Any thoughts? Thanks much, as always.

I get the same thing. It'll usually kick through after the 5th or so try.

This is strange. It's even strange that both of you are getting it (only two to report it). Gotta be a solution? There's a discussion here about the very same issue, or very similiar. I'm thinking it has something to do with the Xcode version and some shared libraries. Grapsing here, have no idea really. http://stackoverflow.com/questions/4260291/issue-with-iphone-sdk-4-2-1

That's strange.

Here's the console output for my app (which shows the same error popup message as Dpinoh - *There was a problem downloading some data. Check your internet connection and try again.*) It looks like it tries to communicate with Buzztouch, but can't make the connection (timing out). Anyone see how to fix this? (since i'm not code literate) 2011-05-02 16:47:23.065 findfish[20556:207] findfish_appDelegate: downloadAppData 2011-05-02 16:47:23.065 findfish[20556:207] findfish_appDelegate: showProgress 2011-05-02 16:47:23.066 findfish[20556:207] BT_strings: mergeBTVariablesInString (after merge): http://www.buzztouch.com/appdata/v1.5.php?command=getAppData&appGuid=EA33F769C8F3118F6&apiKey=0DE6CB520BC6FB9 2011-05-02 16:47:23.066 findfish[20556:207] BT_downloader: INIT 2011-05-02 16:47:23.066 findfish[20556:207] BT_downloader: downloadFile: http://www.buzztouch.com/appdata/v1.5.php?command=getAppData&appGuid=EA33F769C8F3118F6&apiKey=0DE6CB520BC6FB9 2011-05-02 16:47:23.066 findfish[20556:207] findfish_appDelegate: downloadFileStarted: starting download... 2011-05-02 16:47:48.067 findfish[20556:207] findfish_appDelegate: downloadFileCompleted 2011-05-02 16:47:48.067 findfish[20556:207] findfish_appDelegate: hideProgress 2011-05-02 16:47:48.068 findfish[20556:207] findfish_appDelegate: the download process reported an error?: ERROR: Code: -1001 Description: The request timed out. 2011-05-02 16:47:48.068 findfish[20556:207] findfish_appDelegate: hideProgress

OK, I see exactly what's happening. Looks like it's taking way too long to download your configuraiton file from the server - it's probably HUGE! LOL. I would do this: a) Visit your control panel and open the Core Properties. Click the link in the dataURL area to load the apps configuration data in your regular browser. How long does it take? It should take the app about the same amount of time to download the file. If it's taking more than 15 seconds or so (it really shouldn't unless you have an extreme amount of content listed in your configuration file) you'll need to change the 'timeout' variable in the BT_downloader.m file in your iOS project. To do this, adjust two things: In BT_downloader.m (in the BT_Objects folder) look near line 50 for this: [self setTimeoutSeconds:25]; and set it to [self setTimeoutSeconds:45]; ( i added 20 seconds). Next, do the same thing on around line 168: NSMutableURLRequest *theRequest = [NSMutableURLRequest requestWithURL:escapedURL cachePolicy:NSURLRequestUseProtocolCachePolicy timeoutInterval:25.0]; changes to: NSMutableURLRequest *theRequest = [NSMutableURLRequest requestWithURL:escapedURL cachePolicy:NSURLRequestUseProtocolCachePolicy timeoutInterval:45.0]; The only change is the 45 at the end. Recompile. Does this fix it?

I think it worked! Thanks! I suppose having 500+ screens might do it. The problem is, I plan on adding another 500 or so. Do you think I should disconnect myself from Buzztouch, and introduce changes as periodic updates instead of having users update every time I update the control panel? I mean, I'm not sure how impatient end users are...

Yeah...tough call. I've been thinking about this alot lately. I think you'll be best long-term to run host all your content pages on a website. This is super cheap and easy. Then, maybe just use the control panel to configure menus and layout and iOS options. The idea is that each menu would use a dataURL that pointed to your server so the content loads 'as-needed' and caches only what the user asks for. I'll try to get a document together to show you how to do this. A little learning curve but not too bad.

We all need to learn sometime :) Though, most of my content pages have material that isn't embedded in the app (urls, pdfs, html). I suppose the layered menus will still eat it up. Again, thanks for all the help.

Update: It doesn't seem to work anymore (Testing on live device, not simulator). Its possible that my test last night was a fluke. While I'm positive the solution is correct, this is something I might be missing. David, I changed the timers like you said within the project. Will I have to submit an update to itunes for this to take effect? (I thought this might be the case, but last night's tests seemed to indicate otherwise).

Yea if you changed anything within the source code you would have to update it through itunes, the only thing that does live changes is things that you change in the buzztouch control panel. Just upload the new version with the fix and it should work like it did in your simulator.

That's what I thought. Thanks.

I've been busy and haven't had a chance to try the solution above (today I will) - - but I did notice something strange: If I use the Circular Arrow (for lack of a better term) to or if the App Content has changed, do you want to update to refresh the app's content- I get the error There was a problem downloading some data. Check your internet connection and try again. But, if use the Pull down screen to refresh - it updates the data. (?!) I'm going back through every screen to see if I have an HTML error somewhere, the app uses Custom HTML-Text screens - but the only tags are <b></b> and <p>. Weird, eh?

Well, no it doesn't... it updated my menu screen, but not the content.

I'm getting the same error. I get a There was a problem downloading some data. Check your internet connection and try again. The wierd thing though is that I only have 5 pages. When I Click the link in the dataURL the page loads in a second. I dont know what is wrong with my app.

I also put my timeout to 100, but there was no change other than the extended wait.

I have the same issue with my 1.5 App I tested how fast my dataURL page loads and it is done is seconds. Could this be related to the following post? http://www.buzztouch.com/forum/thread.php?tid=A99FD30E6C7A46A94ECDBCB&status=&searchInput=search...&sortColumn=FT.dateStampUTC&sortUpDown=DESC%C2%A4tPage=1&doViews=1